Who we are
PrintMyVibe is a custom print studio based in North York, Toronto, Ontario, Canada operating at printmyvibe.ca. We create and sell custom printed products including mugs, T-shirts, tops, tote bags and cushions.
If you have any questions about this policy or how we handle your data, contact us at:
(647) 463-8187 hello@printmyvibe.ca North York, Toronto, Ontario, CanadaWhat information we collect
We collect personal information only when you interact with our website or place an order. The information we may collect includes:
When you place an order:
- Full name
- Delivery address
- Email address
- Phone number (optional)
- Payment information (processed securely — we never store your card details)
- Personalisation details you provide for your order (names, dates, messages)
When you browse our website:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referring URL (how you found us)
When you contact us:
- Name and email address
- Content of your message
When you sign up for our newsletter:
- Email address and name
We do not collect sensitive personal information such as health data, government ID numbers or financial account details beyond what is required to process your payment.
How we use your information
We use your personal information only for the purposes it was collected for:
- To process and fulfil your order — production, packaging and shipping
- To communicate with you — order confirmations, shipping updates, replies to your enquiries
- To personalise your order — using the names, dates or messages you provide at checkout
- To improve our website — understanding how visitors use our site helps us make it better
- To send you marketing emails — only if you have opted in. You can unsubscribe at any time.
- To comply with legal obligations — tax records, accounting and applicable Canadian law
We do not sell, rent or trade your personal information to third parties for their own marketing purposes. Ever.
All third-party providers are bound by their own privacy policies and applicable data protection law. We do not authorise them to use your data for any purpose beyond the service they provide to us.
Payment security
All payments on printmyvibe.ca are processed securely through Stripe or PayPal. We never see, store or have access to your full credit card details. Payment processors are PCI-DSS compliant and use industry-standard SSL encryption.
Your financial information goes directly to the payment processor — not through our systems.
Cookies and tracking
Our website uses cookies — small text files stored on your device — to make the site function properly and to understand how visitors use it.
The cookies we use:
Essential cookies — required for the website and WooCommerce shop to function (cart, checkout, login sessions). These cannot be disabled without breaking the site.
Analytics cookies — Google Analytics collects anonymised data about how visitors use our site (pages visited, time on site, device type). No personally identifiable information is included.
Marketing cookies — only placed if you have given consent. Used to understand the effectiveness of our promotions.
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to shop on our site.
How long we keep your information
We keep your personal information only as long as necessary for the purpose it was collected:
| Data Type | Retention Period |
|---|---|
| Order information | 7 years (required for Canadian tax/accounting purposes) |
| Customer account data | Until account deletion is requested or inactive more than a year |
| Email newsletter list | Until you unsubscribe |
| Website analytics data | 26 months (Google Analytics default) |
| Contact enquiry messages | 12 months |
When data is no longer needed we delete it securely.
Your rights under PIPEDA
As a Canadian resident you have the following rights regarding your personal information:
- Right to access — you can request a copy of the personal information we hold about you
- Right to correct — you can ask us to correct inaccurate information
- Right to withdraw consent — you can withdraw consent to marketing communications at any time by unsubscribing or contacting us
- Right to know — you can ask how your information is being used
- Right to complain — if you believe your privacy rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights contact us at hello@printmyvibe.ca. We will respond within 30 days.
Children’s privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
Links to other websites
Our website may contain links to third-party websites (social media, shipping carriers, suppliers). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
For significant changes we will notify you by email (if you have an account or are subscribed to our list) or by a notice on our website.
Thank you for trusting PrintMyVibe with your information. We treat it with the same care we put into every order.