Our quality guarantee
Every order is inspected before it leaves our studio. If a product leaves with a printing error, a defect or is damaged in transit — that’s on us and we will make it right immediately.
If you receive an order that has:
- A printing error or quality defect
- The wrong item or wrong personalisation applied
- Damage from shipping
Contact us within 7 days of receiving your order and we will reprint or refund — your choice.
What we can fix
| Issue | Our Response |
|---|---|
| Printing error or defect | Reprint or full refund |
| Wrong item received | Reprint or full refund |
| Damaged in shipping | Reprint or full refund |
| Personalisation applied incorrectly (our error) | Reprint or full refund |
What we cannot accept returns for
Because every item is made to order specifically for you, we cannot accept returns or issue refunds for:
- Change of mind
- Incorrect size selected by the customer — please check the size guide on each product page before ordering
- Personalisation errors submitted by the customer — please double-check all names, dates and messages at checkout
- Minor colour variations between screen display and printed result — colours may vary slightly depending on your monitor settings
How to request a return or reprint
- Email us at hello@printmyvibe.ca within 7 days of receiving your order
- Include your order number and a clear photo of the issue
- We will review and respond within 1–2 business days
- If approved, we will arrange a reprint or process your refund promptly
You do not need to return the item unless specifically requested.
Refund processing
Approved refunds are returned to your original payment method within 5–10 business days depending on your bank or card provider. We will confirm by email when the refund has been issued.
We’re real people and we genuinely want every order to make you happy. If something isn’t right — tell us.